FAQs

1. How can I contact you?

You can contact us by sending an email to aromawaves.eu@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Do you offer a refund on products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and the destination. Generally, it takes between 7-20 business days for your order to arrive. Please note that due to current global circumstances, there may be delays beyond our control. We appreciate your patience.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional customs fees or duties imposed by your country. It is the buyer's responsibility to be aware of and cover any additional fees.

7. What payment methods do you accept?

We accept payment through major credit cards, such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products eco-friendly?

We strive to offer a selection of eco-friendly products whenever possible. We understand the importance of sustainability and are committed to minimizing our environmental impact. Look for our eco-friendly product labels or descriptions for more information.

9. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee cancellations or changes to orders. However, if you need to make any modifications, please contact us immediately, and we will do our best to assist you.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please reach out to us with the specific details, and we will provide you with more information on pricing and availability.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at aromawaves.eu@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aromawaves.eu@gmail.com.